Ratings & Reviews

Overall Rating

3
(3 reviews)
33.3% of customers recommend this property

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Parking
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Resident Reviews

submitted by S.E. - |Recommended: NoBelow average. 1. A lot of noise can be heard pets, footsteps, bathtubs being filled etc. and for the rent charged 5k for me it is unacceptable. Management's response has been to pit tenants against one another and send condescending emails about using slippers and rugs absurd for a luxury building . 2. Gym equipment will be broken for weeks, cleaning wipes towels will not be restocked leaving equipment dirty, the side entrance was broken for many months, 3. Stratis App is buggy, ButterFly MX leaves delivery people frustrated, leaving packages food in the lobby. 4. Packages will be stolen. Couriers will not use the locker system and leave packages out, resulting in other tenants stealing them. Management showed no concern. There is no large dolly for big packages. 5. Halls are dirty, I had pine needles all over my hallway from tree removal for a long time. Valet trash is a mandatory 420 a year to make the refuse rooms halls dirty arrive 2 hours late to pick up trash.
response from property -Hi S.E, thank you for taking the time to give us feedback about your recent experience. Allow me to apologize on behalf of our team for missing the mark on the items you've mentioned. I'll be sending you an email to discuss these items in more detail so we can remedy what we can. Please let me know when a good time is to talk, my office is always open. Warm regards, Austin I., Community Manager.
submitted by Judy H. - |Recommended: NoLove my apt hate the building — Pros I absolutely love my apt. Obie is great. Cons 1. MC has put the burden of its own poor construction on the tenants and in the most obnoxious way. Why is a building telling tenants that they need to wear socks, slippers and tip toe around Worse yet, telling them in the most patronizing, insulting way by making the issue about being a good neighbor. Better for MC to pit tenant against tenant, I guess, then take responsibility and actually take steps that might address the issue. 2. The package situation is extremely inconvenient. I pay 8k month for rent. The least one would expect from a building like this is better package mgmt and assistance. At a minimum, you need to have hotel style carts available for residents. 3. MC has been diligently working to fix the side door for almost 3 months now. 4. 1 key pod for an apt is simply not enough. I have dog walkers, cleaning ladies, friends who need to access the apt when i am not there. Even if someone can figure out the Stratis app, which itself is a major problem, the app doesn't work to open the doors a large percentage of the time. 5. MC needs more non-leasing staff. The doors and elevators should be mopped cleaned more frequently. There has been a coffee soda spill on the door by the P1 elevator for 2 or more weeks. The top of the mailboxes look gross with the plant debris. Just a few examples. As much as I love my apartment, I expect to look for a better community when my lease it up.
response from property -Hi Judy, We want to thank you for taking the time to give feedback about your recent experience. Allow me to apologize on behalf of our team. I sent you an email to discuss these items in more detail. Please let me know when a good time is to talk. Kindest regards, Best, Lauren B, Community Manager.
submitted by Ashley V. - |Recommended: YesGreat place to live — Staff is very helpful and friendly. Quiet neighborhood.
response from property -Ashley, Thank you so much for your wonderful review. We look forward to having you at Modera Cherry Creek.

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